Job Description
When your part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $30 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
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Division summary
The Chemical Analysis Division(CAD) provides a diverse mix of analytical instruments and associated services to a broad range of end user markets including Safety & Security, Environmental, Food Safety, Energy, Mining, Life Science Manufacturing and Recycling, to name a few. Its instruments are deployed in the field and on the line, in challenging environments where customers put a premium on robustness, reliability and ease of use. They allow them to make decisions where they operate and streamline their businesses. CAD is a complex division with a global footprint, broad product portfolio and diverse customer base.
The Production Process & Analytics (PPA) business is a part of CAD. PPA has over 700 employees globally with historical revenues in excess of $200 million dollars.
How you will make an impact:
As a Technical Support Application Specialist, you will provide product consultation to customers, channel partners, service personnel and other Business Unit partners. Applying different technologies through effective troubleshooting, you will help minimize disruption to our customer’s operations. You will work closely with inter-functional teams such as R&D, depot repair, field service, customer service, and quality control to provide timely and accurate resolution to customer issues. In this role you will have extensive onboarding training to support your development. Alongside this there are growth opportunities to progress within the function or into different areas, such as marketing, sales or other service funcions. Benefits include healthcare, employee assistance program and more!
Here is the product line you will support our customers with: https://www.thermofisher.com/search/browse/category/be/en/90207223
What you will do:
Represents our company in a positive, professional manner in all encounters with Thermo Fisher Scientific customers, both externally and internally.
Record and document customer issues using the SalesForce Case Management system.
Deliver technical support and/or training to customers to help improve product user experience and drive Thermo Fisher customer experience scores.
Provide Field Service support on a case-by-case basis and coordinated with the Field Service Team.
Own product related cases and proactively provide solutions to customers.
Drive continuous improvement using our Practical Process Improvement Business System.
Flexible working location with the ability to travel up 15%.
How you will get here:
Associate degree in a technical field or equivalent combination of education, technical training, military, and/or work experience will be considered
Diploma or equivalent education preferable in industrial automation, electronic, electrical engineering, mechanic engineering.
Experience
Experience in a Field Service, Process Engineer and/or Technical Support role.
In lieu of experience in one of the above roles, equivalent technical experience in either analytical/process instrumentation, chemistry, pneumatics, mechanics, aviation and/or electronics is required
Knowledge, Skills, Abilities
Excellent interpersonal communication both written and orally
Ability to work effectively with customers and colleagues in difficult and stressful situations
Customer friendliness and a professional demeanour
Have an appetite for continuing improvement through innovative technology solutions
PC literacy including MS Office and Outlook
Ability to travel (both domestic and internationally) up to 15%
Valid driver's license
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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