$ads={1}Possible starting time : ASAP
Employment type : long-term as employee or contractor
Location: Mechelen, Belgium
About the position
We are looking for a qualified Desk site IT support engineer to provide fast and useful technical assistance on computer and network systems of our corporate customers located in Mechelen, Belgium. You will answer queries on underlying technical issues and offer advice to solve them.
An excellent Desk site IT support engineer must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed, to deal with demanding customers.
Responsibilities
Serve as the first point of contact for customers exploring technical assistance over the phone, email or in person
Complete remote troubleshooting through diagnostic techniques and pertinent questions
Discover the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unsolved issues to the next level of support personnel
Provide detailed information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements to procedures
Requirements
1 - 3 years experience in Deskside IT support
Basic network skills
W10
Office 365
Active directory
Ability to diagnose and solve basic technical issues
Languages : Dutch and English
Soft skills:
Takes / shows initiative
Can work independently and is also a team player
Takes responsibility
Analytical skills
Dare to take the lead
Communication skills
Flexible
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